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Home > Training Programs > Administrative > Certified Administrative Professional (Voucher Included)

Certified Administrative Professional (Voucher Included)

This course prepares you to sit for the Certified Administrative Professional (CAP) exam offered by the International Association of Administrative Professionals (IAAP). IAAP membership, Exam study guide, and exam voucher included.

certified-administrative-professional
$1,795.00 (USD)

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Overview

Objective

Outline

  1. Organizational Communication (Part 1)
    1. Understanding the Workplace Team
    2. Interacting with Stakeholders
    3. Communication Essentials
  2. Organizational Communication (Part 2)
    1. Networking
    2. Motivation, Leadership, And Change Management
    3. Public Speaking
    4. International Business
    5. Organizational Structures And Systems
    6. Legal And Ethical Issues
  3. Business Writing and Document Production
    1. Business Writing
    2. Software Applications
    3. Managing Hardware and Software
  4. Technology and Information Distribution
    1. Information Systems
    2. Telephone and Electronic Communication
    3. Copyright Laws and Intellectual Property
    4. Research and Analysis
    5. Managing Remote Meetings
    6. Information Distribution and Storage
  5. Office and Records Management
    1. Filing Standards
    2. File Security
    3. Creating Workspaces
    4. Managing Materials and Supplies
  6. Event and Project Management
    1. Event Scheduling And Management
    2. Travel Planning
    3. Meeting Coordination
    4. Project Management And Negotiations
  7. Human Resources
    1. Human Resources Terminology and Processes
    2. Employee Handbooks, Training, and Standard Operating Procedures
    3. Employee Records and Evaluation
    4. Staffing And Onboarding
    5. Human Resource Law and Harassment
  8. Financial Functions
    1. Budgeting Basics
    2. Introduction to Financial Statements
    3. Introduction to Banking and Statement Reconciliation
  9. Workplace Behaviors and Activities (Part 1)
    1. Goal Setting and Creativity
    2. Problem Solving and Decision Making
    3. Time Management and Stress Management
  10. Workplace Behaviors and Activities (Part 2)
    1. Planning And Controlling
    2. Multitasking
    3. Generational Distinctions
    4. Diversity and Inclusion
  11. Workplace Behaviors and Activities (Part 3)
    1. Supply chain management
    2. Purchasing and logistics
    3. Scheduling
    4. Customer service
  12. Becoming an Administrative Assistant and Advancing Your Career
    1. Duties and Traits
    2. Position Options
    3. Seeking Employment
    4. Career Planning

Requirements

Prerequisites

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Instructor

FAQs

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Pueblo Community College
Community Education
900 West Orman Avenue, GC 201A
Pueblo, CO 81004 US
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